McDonalds

A few weeks ago, I went through a McDonalds drive through a little bit past 10pm. I'd closed that day and really wanted a frappe. I pulled into the drive through and got an automated greeting saying Welcome and would I like to try one of their new frozen McCafe beverages. Yay, that's exactly why I stopped.

When the order taker got on the intercom, I ordered a Quarter Pounder meal with a caramel frappe as the drink. The girl then said "We already cleaned the machine". Um, but you just asked if I wanted a frozen McCafe drink..."We cleaned the machine already. There's no coffee drinks". Now, the posted hours of this drive through say it closes at midnight during the week, 1am on weekends. Why would they close down the coffee drinks 2 hours before closing? So I cancelled the order and went up the street to Wendy's. They were able to make a frosty-cino at 10:30pm.

When I got home, I sent a complaint to McDonalds via their website and told them I was offered a 'frozen McCafe drink' but when I tried to take them up on their offer I was told no because the machine had been cleaned. I also said that I went to Wendy's who served me a frosty-cino 30 minutes before closing.

The next day I had a voice mail from the district manager to apologize (he left two messages, because of course they always call when you're not at home), and in yesterday's mail I got a letter of apology from the owner and a coupon for a free small frappe. I'm thinking I'll save it for Saturday, the next day I close to see if I can get one at 10pm.