This is actually my sister's issue.
Some back story first:
My sister and brother in law homeschool my 2 nieces. He's on disability so they order the girls curriculum one month at a time, when his disability check comes in. Every time, they have delivery issues.
The packages come via UPS. The last 3 shipments were never delivered. They call UPS, UPS says the driver attempted a delivery but was unable. They once were told they were in too dangerous a neighborhood...but they live across the street from the police station! They've also been told that they would need to go to UPS to pick up their package...50 miles away! They've been told that the driver attempted delivery but nobody was home. OK....on disability, neither one works so somebody is home all day. No trucks even drove past the house.
There was supposed to be some curriculum for the youngest one delivered today. I even spent a few hours over there and never saw a truck...but the tracking said "attempted delivery, signature not available". Huh? Where did they attempt to deliver? Were they trying the wrong building? If so, don't they double check addresses first? They're supposed to try again tomorrow, and my sister is going to call once an hour to make sure they deliver. My brother in law is going to contact the BBB (since this has happened three times), and they're going to see if their supplier can ship via Fed Ex from now on.
Anybody else have trouble getting UPS to deliver packages?
No comments:
Post a Comment